Senior Systems Administrator (Onsite Help Desk Role)

Location: Hyderabad

The candidate should have proven 4+ years of working experience in managing complete IT Infrastructure (Servers, Storage, SAN & Network Switches, etc.) at a customer location.


Hands-on Skills required:

  • On Servers (Lenovo/IBM /HP/Dell Servers etc.); Storage (IBM/Dell EMC/NetApp etc.); SAN Switches(Brocade/Cisco etc.); Virtualization(VMware or similar hypervisors like MS-Hyper-V & KVM); Network Switches (Cisco/Juniper/Extreme/Aruba etc.).
  • On commissioning & decommissioning of the IT Infrastructure (Servers, Storage, Network Equipment).
  • On Microsoft AD (Active Directory); Group policy, DFS, AD, DNS, DHCP, IIS(6.0, 7.0, 8.0) is a must.
  • On the Deployment, Administration & Troubleshooting Microsoft Windows Servers (2003/2008/2012/2016/2019, etc.) & Linux Operating Systems (CENT/UBUNTU, etc).
  • On Network Monitoring & IT Asset Management Tools like Solar Winds/Manage Engine/Paessler/Open Source etc.
  • On Azure, AWS, GCP, etc. would be an added advantage.


Additional Professional Skills:

  • Should pro-actively extend consistent support in resolving complex issues; even participate in outage restoration and Root Cause Analysis.
  • Should escalate unresolved tickets /issues with the respective OEMs, followed by coordination till the issue resolution.
  • Should be good at documenting troubleshooting steps & root-cause analysis process.
  • Attention to detail & excellent communication skills.
  • Excellent customer service skills with a strong focus on customer satisfaction.
  • Must be able to accommodate a flexible work schedule that may include nights, weekends, or holidays as required depending on the situation if not all the time.
  • Must be process-oriented with the ability to multitask
  • Must be self-motivated and eager to learn new technologies.
  • Ability to work in a team environment.


Education & Certifications

  • Diploma (or) BSC in Computer Science OR B-Tech, Computer Science.
  • MSCE, MCP, CCNA (or) anything equivalent certifications will be preferred.

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